Frequently Asked Questions

Everything you need to know about Jones Road Beauty.

What is the shelf life of Jones Road products?

Our products are formulated with high-quality ingredients and typically have a shelf life of 12 to 24 months. We recommend checking the Period After Opening (PAO) symbol on your packaging for specific product guidance.

Are your products clean and cruelty-free?

Yes, Jones Road is committed to clean beauty. Our products are formulated without parabens, phthalates, or sulfates, and we are proudly cruelty-free and never test on animals.

How can I find my perfect shade?

We offer a comprehensive Shade Finder quiz on our website to help you match with our Miracle Balm, Face Pencil, and What The Foundation shades based on your skin tone and undertones.

What is your return policy?

We want you to love your routine. If you are not satisfied with your purchase, we accept returns of gently used products within 30 days of the delivery date for a full refund or exchange.

Do you offer international shipping?

Currently, we ship to the United States, Canada, the UK, and select international territories. Shipping costs and delivery times vary by location and are calculated at checkout.

How do I track my order?

Once your order has shipped, you will receive an email confirmation containing your tracking number. You can use this number on our carrier's website to monitor your delivery progress.